Short answer: your phone may show the eSIM under the label you chose during installation, not as 4S eSIM. It may also appear as No Number, especially on iPhone. If ICCID is visible, compare it with the ICCID on your 4S page to identify the correct eSIM.
Your phone may not show the name 4S eSIM unless you chose that label during installation. Look for the label you selected, a travel/secondary/business label, or a line that shows No Number.
Where to check
- iPhone: Settings > Cellular or Mobile Service.
- Samsung: Settings > Connections > SIM manager.
- Google Pixel: Settings > Network & internet > SIMs.
What to look for
- The label you selected, such as Travel, Business, Secondary, or your destination.
- A recently added eSIM profile.
- A line showing No Number, which is normal for a 4S data-only eSIM.
- An ICCID that matches the ICCID on your 4S eSIM installation page.
Confirm the installed eSIM by ICCID
The most reliable way to identify your 4S eSIM is to compare the ICCID. The ICCID is usually a 20-digit number that starts with 89.
- Open your 4S eSIM installation page or 4S service page and find the ICCID shown for your purchased eSIM.
- On your phone, find the installed eSIM ICCID.
- Compare the ICCID on your phone with the ICCID on your 4S page. You can compare the full number or the last 6 digits.
iPhone
Go to Settings > General > About, then scroll down to the eSIM / SIM section and look for ICCID. If the ICCID matches the ICCID on your 4S page, that eSIM is already installed on your iPhone.
Samsung
Go to Settings > Connections > SIM manager, select the eSIM line, then open More information if available. Look for ICCID.
Google Pixel and other Android phones
Try Settings > Network & internet > SIMs to find the eSIM line. Then check Settings > About phone > SIM status or SIM status (SIM slot 1 / SIM slot 2) and look for ICCID.
Android menu names vary by brand and Android version. If you cannot find the ICCID, send support a screenshot of your SIM/eSIM list and your 4S eSIM installation page. Do not post your full ICCID publicly.
If you see several No Number profiles
On iPhone, default labels such as Travel, Business, and Secondary can all show No Number. If you installed more than one eSIM profile, or if support replaced your eSIM, the newest profile is usually the one you should try first.
- Choose the most recently added No Number, Travel, Business, or Secondary line.
- If ICCID is visible, choose the line with the ICCID that matches your 4S page.
- Set that line as your mobile data line.
- Turn on data roaming for that same line.
- Turn off Wi-Fi briefly and test mobile data.
Do not delete older eSIM profiles until the correct working line is confirmed. If a replacement or newer eSIM profile was issued, the previous profile may no longer work.
Need to confirm which eSIM is yours? See How to identify your 4S eSIM by ICCID.
Need help?
Contact 4S support through support@4s.net, a Zendesk support ticket, or Zendesk live chat. Do not reply to hi@4s.net; it is an automatic order and installation email sender.
When contacting support, include your order email, ICCID if available, destination, phone model, and screenshots of your SIM/eSIM settings page showing all eSIM lines.