Short answer: check whether the eSIM was already added, then use QR code or manual activation details if needed.
Before trying again
- Install within 1 month before departure.
- Use stable Wi-Fi.
- Do not delete any eSIM profile that may have already been added.
Next steps
- Open your SIM/eSIM list and check for a newly added line or No Number.
- If it is there, select it for mobile data at your destination.
- If it is not there, open your 4S service page and use QR code or manual activation details.
Your phone may not show the name 4S eSIM unless you chose that label during installation. Look for the label you selected, a travel/secondary/business label, or a line that shows No Number.
Need help?
Contact 4S support through support@4s.net, a Zendesk support ticket, or Zendesk live chat. Do not reply to hi@4s.net; it is an automatic order and installation email sender.
When contacting support, include your order email, ICCID if available, destination, phone model, and screenshots of the error or SIM/eSIM settings page.