Short answer: on Pixel, check SIM selection, roaming, and Access Point Names.
Steps
- Open Settings > Network & internet > SIMs.
- Select the eSIM label used for your 4S profile.
- Turn on mobile data and roaming for that line.
- Tap Access Point Names.
- Tap the add icon if the list is empty.
- Enter the APN shown on your 4S service page exactly. Name can be 4S, Travel, or your destination.
- Save and select the APN.
Need help?
Contact 4S support through support@4s.net, a Zendesk support ticket, or Zendesk live chat. Do not reply to hi@4s.net; it is an automatic order and installation email sender.
When contacting support, include your order email, ICCID if available, destination, phone model, and screenshots of the error or SIM/eSIM settings page.