Short answer: choose the 4S eSIM label for mobile data, turn on roaming, then check APN if nothing loads.
Steps
- Open SIM or mobile network settings.
- Select the eSIM label used for your 4S profile as mobile data.
- Turn on data roaming for that same line.
- Restart the phone.
- Open APN settings and enter the APN shown on your 4S service page.
For APN settings, the important field is APN. The Name field is only a local display name and can be anything recognizable, such as 4S, Travel, or your destination.
Need help?
Contact 4S support through support@4s.net, a Zendesk support ticket, or Zendesk live chat. Do not reply to hi@4s.net; it is an automatic order and installation email sender.
When contacting support, include your order email, ICCID if available, destination, phone model, and screenshots of the error or SIM/eSIM settings page.