Short answer: refund eligibility depends on the order status, eSIM status, and the reason for the request. 4S support must review the order before confirming whether a refund is available.
Before requesting a refund
- Do not delete the eSIM if you are still troubleshooting.
- Collect your order email, payment email, ICCID if available, and screenshots of any error.
- Explain whether the eSIM was installed, used, deleted, or never received.
How to request review
Contact 4S support through support@4s.net, a Zendesk support ticket, or Zendesk live chat. 4S will review the order and confirm the available options.