Short answer: refund eligibility depends on the order status, eSIM status, and the reason for the request. 4S support must review the order before confirming whether a refund is available.
Before requesting a refund
- Do not delete the eSIM if you are still troubleshooting.
- Collect your order email, payment email, ICCID if available, and screenshots of any error.
- Explain whether the eSIM was installed, used, deleted, or never received.
How to request review
Contact 4S support through support@4s.net, a Zendesk support ticket, or Zendesk live chat. 4S will review the order and confirm the available options.
This draft does not promise automatic refunds. Replace this article with the final company policy when the exact refund rules are confirmed.