Short answer: contact 4S support by emailing support@4s.net, submitting a Zendesk support ticket, or using Zendesk live chat.
Do not reply to hi@4s.net for support. This address is used for automatic order and installation emails. Also, do not email hello@4s.net; it is not monitored for customer support.
Best ways to reach support
| Channel | Use it for |
|---|---|
| support@4s.net | Email support. Include your order number, ICCID, device model, destination, and screenshots if possible. |
| Zendesk support ticket | Structured support requests, especially when you need to attach screenshots or explain an installation issue. |
| Zendesk live chat | Urgent questions while installing or troubleshooting your eSIM. |
What to include
- Your order number or ICCID.
- The email address used for purchase.
- Your phone model, such as iPhone 15, Samsung Galaxy S24, or Google Pixel 8.
- Your destination country or region.
- A screenshot of the error message, if there is one.
- For connection issues, screenshots of your SIM/eSIM list, mobile data line selection, data roaming setting, and APN settings if you use Android, Samsung, or Google Pixel.
About hi@4s.net
After purchase, 4S may send order and installation information from hi@4s.net with the subject Start enjoying your eSIM powered by 4S. You can search your inbox for this sender or subject to find your eSIM details.
However, hi@4s.net is an automatic sender. If you reply to that email, 4S support may not receive your message.
About hello@4s.net
hello@4s.net is not monitored for customer support. If you need help, use support@4s.net, a Zendesk support ticket, or Zendesk live chat instead.