Short answer: screenshots help support see your exact phone settings and error messages.
Helpful screenshots
- The error message.
- Your SIM/eSIM list.
- Mobile data line selection screen.
- Data roaming screen.
- APN screen for Android/Samsung/Google Pixel.
- Your 4S service page showing ICCID, destination, and APN if available.
Privacy
Do not post QR codes or activation codes publicly. Send them only through official 4S support channels if requested.
Need help?
Contact 4S support through support@4s.net, a Zendesk support ticket, or Zendesk live chat. Do not reply to hi@4s.net; it is an automatic order and installation email sender.